ServiceChannel, a facilities management software company, deployed GoodData to retire an ineffective legacy program and provide customers with accessible and actionable analytics. Moving analytics to GoodData, the company increased revenue, avoided the hiring of six additional analysts, eliminated legacy system costs, improved IT and manager productivity, and improved customer adoption and engagement.
- ROI: 1218%
- Payback: 1 month
- Average annual benefit: $4,499,531