ICS+ deployed Salesforce Sales Cloud, Service Cloud, Community Cloud, Quip, and Inbox, to provide one integrated platform for all client-focused data and collaboration. Moving from NetSuite, e-mail, and a variety of spreadsheets and other tools enabled the company to streamline project management, increase data capture and collaboration, increase employee productivity, and accelerate collections by one-third while increasing client satisfaction.
- ROI: 942%
- Payback: 6 weeks
- Average annual benefit: $185,663