Company Nurse deployed Genesys PureCloud to modernize its contact center and enable omnichannel capabilities. The project increased injury intake agent productivity and triage nurse agent productivity, enabling the company to realize significant savings with its call overflow partner. It saw an increase in inbound phone traffic and was able to manage this increase without hiring additional agents at the same rate, resulting in additional cost savings. With the PureCloud deployment, Company Nurse is well-positioned for growth, now being able to more efficiently handle increased traffic with the same number of staff.
- ROI: 269%
- Payback: 4.8 Months